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East Norwich Bagels on Long Island lets an AI phone agent take its small, constant call-ahead orders and put them straight into its Clover till. Payment stays at the counter, and catering and orders for a later day go to a person.
An automated check compares the sales and installation calendars with drive times, posts problems to Slack with a suggested fix, then reruns after the office team corrects them.
Every week Claude reads the site's Search Console, GA4 and Bing data and picks the pages ranking 5 to 15 with 100+ impressions; a daily Claude Code job writes, translates and publishes new posts.
A builder automated email triage, quote drafting, meeting follow-ups and invoice chasing for a US Midwest services firm, and published before-and-after hours, including what didn't work.
Every morning an AI agent checks the company's GoHighLevel CRM for uncontacted leads, overdue follow-ups and unlogged appointments, and posts them to Slack for the office team.
Big Apple Express Spa and a realty firm in Metro Manila use an AI system that confirms late-night bookings, replies to ad and form messages, and sends a morning report.
The 86-unit poke chain built 'Pokebot', an agent that builds finance reports from all its data, does accounting tasks and plans store managers' days.
On 14 October 2026 xAI, the company behind Grok on X, made grok-voice-3.0 available in its Speech to Speech (voice agent) API at the same price as Grok Voice 2.0. The grok-voice-latest alias now points to it. xAI lists the API at $0.08 per minute, with tool calling, web and X search, and demo apps for web and Twilio phone agents.
Kogan.com moved its service bot to Agentforce, reaching production in about six weeks with 10 use cases including order tracking, recommendations, returns and identity checks.
More new use cases
Newest first. Open any case for the steps and prompt.
Shipping group CMA CGM uses HappyRobot voice agents to answer calls about cargo release, customs and documents, and to call customers about new routes and unpaid invoices. It is now scaling them up after pilots.
ResultMore than 46% of cargo release enquiries are resolved by the AI agents, and about a third of 4,000 customers called by the sales agent moved on to active discussions.
HappyRobotRetell AIVapi· cmacgm-group.com· Oct 2026ElevenLabs runs its customer support on its own agent platform. The agent reads text, screenshots and PDFs, looks up accounts, takes actions and hands hard cases to people. It resolves over 22,000 tickets a month.
Result65% of tickets resolved end to end, first reply in about 60 seconds instead of hours, and 70% positive ratings.
ElevenLabsIntercom FinZendesk AI· elevenlabs.io· Oct 2026On 13 October 2026 Klaviyo said Composer, its AI marketing agent, is now available to every Klaviyo customer. Klaviyo says it analyses your business data, answers questions with cited evidence, automates recurring marketing tasks, and follows team-defined processes through Skills.
ResultAn AI marketing agent built into Klaviyo for every customer. This is a launch, not a customer result.
Klaviyo· klaviyo.com· Oct 2026ShipStation built Deckhand, an IT help desk agent in Slack on Amazon Bedrock AgentCore. It answers staff IT questions day and night and only opens a Jira ticket when it can't sort it out in chat.
ResultReplied to 97.5% of messages, handled 812 of 1,221 conversations without a ticket (about 1,600 hours a year saved), and positive ratings rose from 82% to 96%.
Amazon Bedrock· aws.amazon.com· Oct 2026Decoded made a 76-second documentary about a tiny snail with no camera or crew. Claude wrote the story, Gemini (Nano Banana) drew the snail and six scenes, Veo 3.1 in Google Flow animated them, and Gemini TTS read the narration.
ResultA finished 76-second short film using only free tools, with the full workflow and prompts shared.
Google VeoClaudeGoogle Gemini· X· Oct 2026Google said at Gemini at Work 2026 that an internal Bunnings AI agent saved staff half a million hours of administrative work; it did not say which tasks or how it was measured.
Result500,000 staff hours of admin saved (Google's figure; it didn't say how this was measured).
Google GeminiChatGPT· idm.net.au· Oct 2026Google said shopping agents that help customers discover products and build carts lifted conversion rates up to three times at Kmart and Officeworks.
ResultShoppers who use the agents are up to 3 times more likely to buy (Google's figure).
Google GeminiChatbase· idm.net.au· Oct 2026Cybersecurity firm Sophos built AI agents with OpenAI that gather the evidence for each threat case, plan an investigation, run it and write a summary with recommended actions. Analysts review the result.
ResultAverage response time on agent-handled cases fell from about 38 minutes to 89 seconds, and 52% of cases are resolved end to end by AI.
ChatGPTClaude· openai.com· Oct 2026
Rakuten used Claude Code to run a seven-hour autonomous refactoring of the open-source vLLM codebase and to speed up feature delivery.
ResultNew features now ship in 5 days instead of 24.
Claude Code· claude.comJapanese IT services firm Classmethod uses Claude Code across engineering and business tasks, including Google Apps Script automations.
ResultUp to 10 times more output and 90% less time coding. One task went from 24 hours to 1 hour.
Claude CodeClaude· claude.comLewie uses n8n for content, client reports, lead routing and monitoring, Supabase as a shared database, and Claude for analysis and code.
ResultEight businesses run by one person, with AI doing the repeat work.
Clauden8n· lewie.io· Mar 2026Felix builds with Claude Code and runs morning email summaries, content, client reports and social posts through self-hosted n8n.
ResultAbout 15 regular tasks run on their own, for roughly €150–300 a month in tools.
Claude Coden8n· felixlenhard.com· Sep 2025Robin connects Claude Code to Trello, his inbox, calendar and n8n through MCP. It briefs him before meetings, drafts emails in his voice and keeps sales follow-ups moving.
ResultCold emails went from 30–45 minutes to 2, and LinkedIn posts from 2 hours to 15 minutes.
Claude Code· robinvanveen.com· Jan 2026
When a landline or internet service is down, Telstra's agent checks if the customer qualifies, works out the refund, watches for the fix, then pays it out. That takes the job off 1,000+ call-centre staff.
ResultRefunds are worked out and paid automatically once service is back, which takes admin off 1,000+ staff.
Salesforce AgentforceChatGPTClaude· salesforce.com· Sep 2026Telstra's staff ask an internal AI assistant instead of digging through manuals mid-call.
ResultCalls are over a minute shorter on average.
ChatGPTClaude· telstra.com.au· Apr 2026CBA rolled out ChatGPT Enterprise bank-wide and plans to use agents next for customer service and scam response.
ResultAround 50,000 staff now use ChatGPT. Agents that do tasks for them are still being planned.
ChatGPT· openai.com· Dec 2025Westpac plugged five AWS agents into the core of how it processes loans and cards.
ResultMore than 150,000 hours saved.
Amazon BedrockChatGPTClaude· itnews.com.au· Aug 2026NAB already runs dozens of agents internally. Next it's testing customer-facing ones, with guardrails.
ResultCustomer testing is starting; nothing measured yet.
Intercom FinTidio LyroChatbase· fst.net.au· Aug 2026
The dairy giant has agents in production that help assess investments, governance and accounting.
ResultAgents live for investment, governance and accounting reviews.
Microsoft CopilotChatGPT· istart.com.au· Apr 2026Employment Hero, serving 350,000+ businesses, says it is embedding agentic AI into regulated HR, payroll and recruitment workflows, shifting from workflow support to autonomous execution.
ResultAnnounced plan only. No results reported yet.
ChatGPTClaudeXero· employmenthero.com· Feb 2026Synapxe's AgentSea lets public healthcare staff create and share agents in plain language for record summaries, procurement reviews, roster generation and productivity tasks, with governance and audit logs.
ResultEvery public healthcare worker in Singapore can now use it.
ChatGPTClaude· synapxe.sg· Aug 2026Mitsubishi UFJ deployed ChatGPT Enterprise to about 35,000 employees as part of co-creation with OpenAI.
ResultAll of its roughly 35,000 staff now have ChatGPT Enterprise.
ChatGPT· itmedia.co.jp· Aug 2026Nomura Research Institute uses Claude on Amazon Bedrock to review Japanese business documents.
ResultDocument review time cut by 50%.
ClaudeAmazon Bedrock· claude.com
Instead of doing access audits by hand every so often, Telstra has an agent watching user permissions and settings in its Salesforce system all the time.
ResultConstant automatic checks replace occasional manual reviews.
Salesforce AgentforceChatGPTClaude· salesforce.com· Sep 2026CBA turned on Atlassian's AI (now Rovo) for 35,000 people. It summarises delivery docs and breaks big projects into Jira tasks.
ResultAbout 2,500 hours saved every month.
Atlassian Rovo· atlassian.com· Jul 2025New Zealand's tax department is testing an internal agent that answers IT questions and raises a ServiceNow ticket when it can't help.
ResultSmall trial running for real staff.
Microsoft CopilotChatGPTZapier· taxpolicy.ird.govt.nz· Mar 2026Because security reviews were slowing projects, AGL built an agent that applies threat-modelling frameworks to generate security review documentation that architects then refine.
ResultArchitects start from an AI draft instead of a blank page; deployed in the security architecture team.
ChatGPTClaude· istart.com.au· Oct 2026New Zealand's ACC runs four AI tools in its claims pipeline. Staff make every final call.
ResultAI helps with claims; humans keep the final say.
ChatGPTClaude· businessdesk.co.nz· Apr 2026
The owner's husband built Marin Cake Studio an order system with Claude Code; a daily job drafts review requests and reminders that she approves before they send.
ResultLive on real orders 12 days after the first commit; in the first week 8 of 9 customers who got a review request left one. A sync bug once marked paid customers unpaid and was fixed (builder's own figures).
Claude· chadholdorf.com
Suncorp is testing agents on parts of the claims process, and a few of those steps are heading into production.
ResultSeveral claim steps are moving from trial to everyday use.
ChatGPTClaudeZapier· fst.net.au· Jun 2026Australian mortgage platform Lendi used Amazon Bedrock to build agentic AI for the refinance journey, with multi-agent orchestration and guardrails to speed up applications.
ResultRebuilt in about 16 weeks, so loan applications move faster.
Amazon BedrockClauden8n· aws.amazon.com· Mar 2026Philippine telco PLDT deployed UiPath agents: KAI for knowledge retrieval, Ellie for sales proposals and ERICA for automated risk assessment.
ResultRisk reviews take 97–99% less effort.
UiPathChatGPTClaude· uipath.comBilling firm MDS runs Retell voice agents on inbound and outbound collections calls.
ResultAbout 30,000 calls a month handled and about $280K collected each month.
Retell AI· retellai.com
Woolworths' Olive assistant can now plan meals. Behind the scenes, eight checker agents make sure each answer is accurate, compliant and actually finishes the job.
ResultLive for 200,000+ staff, with every answer checked before it's shown.
Google GeminiChatGPTClaude· itnews.com.au· Apr 2026Wesfarmers signed multi-year Google Cloud and Microsoft deals to use agents for conversational shopping, customer support, internal productivity and supply chain; a OnePass pilot lets members search and shop across brands in one chat.
ResultA shopping assistant that works across its brands through OnePass is being trialled. A wider rollout is planned.
Google GeminiMicrosoft CopilotChatGPT· itnews.com.au· Feb 2026ANZ launched an agentic AI CRM for business banking with real-time account summaries and workflow automation, saying it is the first APAC bank to deploy Agentforce at scale.
ResultBankers get instant customer summaries, and routine follow-up steps run on their own.
Salesforce AgentforceChatGPTHubSpot· anz.com.au· Feb 2026Indonesia's CIMB Niaga launched two staff-facing agents on Vertex AI to help relationship managers and contact-centre staff give advice suited to each customer's goals and life stage.
ResultTwo agents are live, for account managers and the call centre.
ChatGPTClaude· googlecloudpresscorner.com· Apr 2026- AI
Mastercard rolled out authenticated agentic transactions in Singapore and Malaysia, tested with UOB, using tokenisation and verifiable intent so AI agents can pay on a user's behalf.
ResultLive in Singapore and Malaysia first, with more countries to follow.
· mastercard.com